Please describe the issue in more detail. *

How can we help you with your order? *

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Please Input Your Ello Order Number (Required) *

Your order number can be found in your order confirmation email from Ello..

FULL PRODUCT LIST

Please select the specific product.

WATER BOTTLES *

Aura Glass

Clara Glass

Colby Metal

Cooper Metal

Cooper Plastic

Cooper Twist Metal

Damen Metal

Eco Ello Plastic

Flip & Fill Metal

Gemma Glass

Haven Metal

Hydra Metal

Hydra Plastic

Pop & Fill Metal

Pure Glass

Riley Metal

Roscoe Metal

Splendid Glass

Syndicate Glass

Thrive Glass

UltraClean Metal Jug

UltraClean Metal Bottle

UltraClean Plastic Jug

Zo Metal

My Ello product is not listed

Aura : Which Colorway does your product have? *

Mint
Gray
Thunder Teal
Cashmere Pink
Dusty Blue

Clara : Which Colorway does your product have? *

Cream
Storm
Zapped
Guava

Colby Metal : Which Colorway does your product have? *

Sage
Sand
Black
Muave
Blue Moon
White

Cooper Metal : Which Colorway does your product have? *

Cooper Plastic : Which Colorway does your product have? *

Cooper Twist : Which Colorway does your product have? *

Damen Metal : Which Colorway does your product have? *

Black
Antigua
Cashmere Pink
Yucca
SS / Gray
SS / Xavier Navy
SS / Mint
SS / Black

Eco-Ello Plastic : Which Colorway does your product have? *

Lilac
Halogen Blue
Cashmere Pink
Yucca
Mauve

Flip & Fill Metal : Which Colorway does your product have? *

Gemma Glass : Which Colorway does your product have? *

Sky
Pink
Mint
Violet
Gray

Haven : Which Colorway does your product have? *

Black
Cream

Hydra Plastic : Which Colorway does your product have? *

Yucca
Halogen Blue
Gray
Lilac
Bubblegum
Cashmere Pink
White

Hydra Metal : Which Colorway does your product have? *

Mauve
Light Gray
White
Blue Moon
Black

Pop & Fill Metal : Which Colorway does your product have? *

Aurora
Coastal Sunrise
Rosy Skyline
Sunset Meadow
Pistachio
Black
Cream
Halogen
Mauve

Pure Glass : Which Colorway does your product have? *

Riley Metal : Which Colorway does your product have? *

Roscoe Metal : Which Colorway does your product have? *

Peach
Halogen Blue
Acorn Squash
Black

Splendid Glass : Which Colorway does your product have? *

Gray
Teal
Coral
Blue

Syndicate Glass : Which Colorway does your product have? *

Thrive Glass : Which Colorway does your product have? *

Tropical Leaves
Monstra Palms
Pink Paint
Teal Swirl
Blue and Gold Paint
Vines

Ultra Clean Metal Jug : Which Colorway does your product have? *

Halogen Blue
Black

Ultra Clean Metal Bottle : Which Colorway does your product have? *

Lilac
Halogen Blue
Black

Ultra Clean Plastic Jug : Which Colorway does your product have? *

Halogen Blue
Black

Zo Metal : Which Colorway does your product have? *

Satin Pink
Yucca
Black
Sky Blue

TUMBLERS *

Beacon Metal : Which Colorway does your product have? *

Lilac
Sea Storm
Yucca
Navy Boat
Navy

Gray
Teal
Coral
Sky Blue
Pink
Denim
Mint

Halogen Blue Iridescent
Lilac Iridescent
White Iridescent
Sunshine Iridescent
Flamingo Iridescent
Black Iridescent
Pink Floral Pattern
Peach Floral Pattern

Sandbar
Sunkissed

Pink Satin Lasers Pattern
Antigua Morocco Pattern
Lilac Floral Pattern

Tidal Glass : Which Colorway does your product have? *

Teal
Coral
Dark Blue
Gray
HawaiIan Ocean
Yucca
Cashmere Pink
Mint
Red

Halogen Blue
Lilac
Mauve
White
Cream
Black
Sage
Pink Watercolor
White Marble

Lilac
Blue Moon Swirl Pattern
Purple Checkered
Pink Peonies Pattern
White
Black

Willow Metal : Which Colorway does your product have? *

Mauve
Black
Tortoise Shell
Snakeskin Pattern

THERMOS *

Therma 32oz Insulated Thermos for Hot & Cold Beverages

My product is not listed

Therma Metal : Which Colorway does your product have? *

Black
Navy Speckle
Forest Green
Cream Speckle

TRAVEL MUGS *

Arabica Metal : Which Colorway does your product have? *

Campy Metal : Which Colorway does your product have? *

Miri Metal : Which Colorway does your product have? *

Jane Ceramic : Which Colorway does your product have? *

Jones Metal : Which Colorway does your product have? *

Linden Cermaic : Which Colorway does your product have? *

White
Rose Quartz
Black
Sand
Gemstone

Ogden Ceramic : Which Colorway does your product have? *

Cashmere Pink
Gray
Dusty Blue
Evening Blue
Navy
Deep Purple
White Funfetti
Black

Purple
Winter Solstice
Teal
Gray

Reflex Metal : Which Colorway does your product have? *

Lilac
Yucca
Black
Rosegold

Scout Metal : Which Colorway does your product have? *

Xavier Navy
Pink Satin
Sunbleached
Matte Black

Vera Metal : Which Colorway does your product have? *

Black
Mocha

BARWARE *

Stainless Steel 4-in-1 Can Cooler

Cru Stemless Wine Glass Set with Silicone Protection

Clink 12oz Stainless Wine Glass with Silicone Protection

Chill

My product is not listed

Can Cooler Metal : Which Colorway does your product have? *

Yucca
White
Bubblegum Orange Fade
AQUAVIVA / SALTWATER FADE
White Marble
Tulip
Gray
Blue Moon
Black

Chill Metal : Which Colorway does your product have? *

White
Black
Lilac
Pink Peonies

Clink Metal : Which Colorway does your product have? *

Cru Glass : Which Colorway does your product have? *

What is the drinkware capacity? (You can find this on the bottom of your product)

FOOD STORAGE GLASS

FOOD STORAGE PLASTIC *

Original Rectangles

Original Condiment Cups

REFRESH Rectangles

REFRESH Cannisters

REFRESH Lunch Stack

REFRESH Salad Set

REFRESH CEreal Cannister

SNAP N NEST

My product is not listed

Was your food storage item purchased individually or as part of a set? *

What is the food storage capacity? (You can find this on the bottom of your product)

3.4 Cup (8"x6"x2.5")

2 Cup (5" x 5" x 3.5")

5 Cup (9" x 7" x 3")

1 Cup (5.5" x 4" x 2")

1.75 Cup (7" x 5" x 2")

NOT FINISHED YET

Reusable Bags

Reusable Storage Bags, Set of 6

Reusable Gallon Storage Bags, Set of 2

Reusable Storage Bags, Set of 4

Kids Reusable Storage Bags, Set of 4

FOOD STORAGE REUSABLE BAGS *

KIDS HYDRATION *

Which specific colorway are you contacting us about?

Ellies Metal 12oz Water Bottle *

Blue Dog

Lilac Unicorn

Green Dino

Pink Unicorn

My product is not listed

Ellies Metal 14oz Water Bottle *

Blue Dog

Pink Unicorn

Blue Dino

My product is not listed

Ellies Plastic 16oz Water Bottle *

Purple Cat

Blue Dog

Blue Dino

Pink Unicorn

My product is not listed

Colby Metal 12oz Water Bottle *

Purple Cat

Blue Orange

Coral Mint

Lilac Pink

Teal Lime Green

Candy Factory

My product is not listed

Colby Plastic 14oz Water Bottle *

Colby Pop! 12oz Metal Water Bottle with Fidget *

Pink Unicorn

Blue Gamer

My product is not listed

Ride Metal 12oz Water Bottle *

Emma 12oz Water Bottle *

Tropical Pink

TD Blue

Sky

Gray Green

Lilac

Cotton Candy

My product is not listed

Dash 16oz Plastic Water Bottle *

Lilac Swirl

Pink Swirl

TD Blue

Sky

My product is not listed

KIDS FOOD STORAGE *

Reusable Storage Bags

Lunch Stack

2Cup Duraglass

Plastic Food Storage with Soft Base

Plastic Food Storage with Divider

My product is not listed

Which specific colorway are you contacting us about?

Lunch Stack *

Blue Sharks

Guava

Wisteria

Mint Chip

Raspberry

My product is not listed

Reusable Storage Bags *

Sandwich : Unicorn Pool Party

Sandwich : Dinos

Snack : Badges

Snack : Camo

My product is not listed

Plastic Food Storage with Divider *

Sharks

Rainbows

Blue Dinos

Unicorns

Zulu Green

Cahsmere Pinkn

Lilac

My product is not listed

KIDS CUPS *

Color Changing Cups

Bop 12oz Plastic Tumbler

My product is not listed

Which specific colorway are you contacting us about?

Color Changing Cups *

Blue Sharks

Pink Pineapple

Green Digital Camo

Lilac Unicorn

Orange Pizza

Pink Shells

Blue Dinos

Mint Pandas

My product is not listed

Bop 12oz Plastic Tumbler *

REPLACEMENT LIDS - BEVERAGEWARE *

Colby : Which Colorway does your product have? *

Mauve
White
Black
Teal / Green
Purple / Pink

Cooper Internal Threads : Which Colorway does your product have? *

Cooper External Threads : Which Colorway does your product have? *

Cashmere Pink
Yucca
Gray
Antigua
Lilac
Halogen Blue
Lemonade
Black

Hyrda PP : Which Colorway does your product have? *

Cashmere Pink
Gray
Halogen Blue
Bubblegum

Hyrda SS : Which Colorway does your product have? *

Halogen Blue
Mauve
Black
Cream
Sage

Pop & Fill: Which Colorway does your product have? *

Halogen Blue
Mauve
Cream
Black
Aurora
Sunset Meadow
Coastal Sunrise
Pistachio

REPLACEMENT LIDS - FOOD *

Cannisters

Lunch Bowl

Rectangles

Rounds

My product is not listed

Rectangles: Which Colorway does your product have? *

Mint
Glacier Blue
Centennial Blue
Spring Green
Purple
Apricot
Red
Orange

Cannisters: Which Colorway does your product have? *

Light Gray
Yucca

Lunch Bowl : Which Colorway does your product have? *

Light Gray

Rounds : Which Colorway does your product have? *

Halogen Blue

BOTTLE CLEANING BRUSH *

Bottle Cleaning Brush

My product is not listed

REPLACEMENT STRAWS *

Plastics

Metal with Silicone Tips

Metal Cocktail Straws

Mixed Metals Set

Mixed Metal and Silicone Set

Silicone

My product is not listed here

REPLACEMENT CUTLERY *

4pc Cutlery Set - Blue

4pc Cutlery Set - Yucca

My product is not listed

OTHER

Cupholder Adapter

My product is not listed

Totes

Cyan

Daisies

Checkers

Oranges

Wysteria

My product is not listed

Sling Bottle Bags *

Sling Bottle Bag - Daisies

Sling Bottle Bag - Oranges

Sling Bottle Bag - Violet Florals

My product is not listed

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What details can you share regarding your wholesale or bulk order inquiry?

Wholesale / Bulk Order Contact Information

A member of our sales team will respond to you using this contact information within 3-5 business days

We’re sorry to learn of the disappointing experience you had with one of our products. We’d like to learn more about what happened so we can help resolve the issue. Please respond as thoroughly as possible to the following questions in order to minimize follow up emails and to ensure your issue is resolved as soon as possible.

Customer Account of Incident *

Date & Approximate Time of Incident *

Did you seek medical attention? *

Yes

No

Retailer *

Please Input Your Ello Order Number

Your order number can be found in your order confirmation email from Ello..

Do you still have the product in question? *

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Are you able to provide any form of proof of purchase for the product in question? *

Yes

No

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Attachments 0 *

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How can we help you? *

Care and Use : Drinkware

Drinkware care and use details go here

CARE AND USE : FOOD STORAGE

Food Storage care and use details go here

Care and Use : Kids Products

Kids Products care and use details go here

Care and Use : Soft Goods

Soft Goods care and use details go here

Care and Use : Accessories

Accessories care and use details go here

WHAT ISSUE ARE YOU HAVING WITH YOUR PRODUCT?

There is damage to my product.

My product leaks.

I am missing or have lost a part.

There’s no damage to my product, but I’m experiencing a problem.

Other

WHICH ISSUE TYPE IS THE BEST FIT?

What issue are you having with your product? *

Damage Body_Chip

Damage Body_Dent

Damage Body_Discoloration / Fading

Damage Body_Peeling

Damage Body_Scratch

Defect_Internal Noise

Defect_General

Defect_Squeaking

Defect_Insulation Performance

Leak_Lid Gasket

Leak_Frtom Slider

Leak_From Straw

Leak_From Air Vent

Leak_QuickFill Gasket

Lost Gasket

Lost Lid

Lost Internal Bottle Straw

Lost Tumbler Straw

Lost Silicone Spout

Lost Vent

Please describe the issue in more detail. *

Retailer *

Please Input Your Ello Order Number

Your order number can be found in your order confirmation email from Ello..

Do you still have the product in question? *

Yes

No

Describe the product usage history. *

Are you able to provide any form of proof of purchase for the product in question? *

Yes

No

Please attach a photograph of your product that clearly shows or supports the issue described above.*

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What feedback would you like to share? *

PLEASE SHARE YOUR CONTACT INFORMATION

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City *

State / Territory *

Province *

Postal Code *

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Other Adress Information *

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Phone *

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FULL PRODUCT LIST

Which specific colorway are you contacting us about?

Which specific colorway are you contacting us about?

Which specific colorway are you contacting us about?

Wholesale / Bulk Order Contact Information

Care and Use : Drinkware

CARE AND USE : FOOD STORAGE

Care and Use : Kids Products

Care and Use : Soft Goods

Care and Use : Accessories

WHAT ISSUE ARE YOU HAVING WITH YOUR PRODUCT?

WHICH ISSUE TYPE IS THE BEST FIT?

PLEASE SHARE YOUR CONTACT INFORMATION

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